Unfortunately it is back to the cuts in public service for this blog.
I help out at a community facility in North London helping people with computers. There is a lady who acts as a customer service officer at my centre. In addition there are a couple of other facilities that she also helps out at. For a few years she has helped out at exactly the same locations, which has given a chance for the service users to know her face and to be able to provide a one to one service. However the council that she works for has been told her that she has to relocate. What’s more she now has to take on other roles thus meaning the one to one teaching that some users have valued has basically disappeared.
Another upshot of this questionable decision is that the council involved expects people who wish to join the library go online to do this. This is fine for those who are computer literate, but what about those who in most likelihood need to be able to avail of the services how are they expected to join the library if they are not familiar with how an online form works.
I do begin to think that this is social engineering those that need the services of the internet wherever it is paying bills or finding out benefit information are being denied the opportunity of what they are entitled to.
Another area that some people are being denied is wellbeing. It is all very well having schemes such as Fit 4 Life but what is the point if there are not the facilities or the people to lead exercise sessions. Still government policy and common sense have never gone hand in hand
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